ninogaming Privacy Policy for Philippine Players

What Personal Data We Collect and Why

When you register and use the ninogaming platform, we collect certain personal information that is necessary to operate your account, process transactions, and keep the platform secure for all players in the Philippines. We only collect data that is genuinely needed — we do not gather information beyond what is required to deliver the service. The types of data we collect fall into three main categories: information you provide directly, information generated by your use of the platform, and information received from payment providers when you make deposits or withdrawals.

Information You Provide Directly

• Full name, date of birth, and contact details (mobile number and email address) submitted during account registration.
• Government-issued identification documents submitted when identity verification is requested, such as a valid Philippine ID, passport, or driver's licence.
• Payment details entered when making deposits or requesting withdrawals, including e-wallet account references and bank account information where applicable.
• Any messages or information you send to the support team, including queries, complaints, or feedback submitted through the platform's contact channels.

Information Generated by Platform Use

• Login timestamps, session duration, device type, operating system, and browser or app version used to access the platform.
• IP address and approximate geographic location, used to verify that access is consistent with your registered location in the Philippines and to detect unusual activity.
• Betting and gaming history, including wager amounts, game types, outcomes, and transaction records associated with your account.
• Responsible gaming tool usage, such as deposit limit settings, session reminders, and any self-exclusion requests you have submitted.

How We Use Your Data

The personal data we hold is used exclusively for the following purposes. We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes.

• To create and manage your account, verify your identity, and ensure only eligible players aged 21 and above in the Philippines can access the platform.
• To process deposits and withdrawals securely and to maintain accurate financial records in connection with your account activity.
• To detect and prevent fraud, money laundering, account takeover attempts, and other activities that violate our Terms and Conditions or applicable Philippine law.
• To provide customer support and respond to queries, complaints, or verification requests in a timely and accurate manner.
• To comply with legal and regulatory obligations applicable to the operation of the platform, including record-keeping requirements and reporting obligations.
• To operate responsible gaming tools and, where necessary, to contact you if your account activity suggests a need for support or intervention.

When We Share Your Data

We share your personal data only in limited and necessary circumstances. Any third party that receives your data is required to handle it securely and only for the specific purpose for which it was shared.

• Payment processors and e-wallet providers involved in handling your deposits and withdrawals receive only the transaction data required to complete those operations.
• Identity verification service providers may receive copies of your identification documents solely for the purpose of confirming your eligibility to use the platform.
• Regulatory authorities and law enforcement agencies in the Philippines may receive data where we are legally required to disclose it, such as in response to a valid court order or regulatory request.
• Game software providers may receive anonymised session data for the purpose of maintaining game integrity and resolving technical disputes, but they do not receive your personally identifiable information.

How Long We Keep Your Data

We retain your personal data for as long as your account remains active and for a period after closure as required by applicable regulations. In general, account records and transaction histories are kept for a minimum of five years following account closure to satisfy legal and regulatory retention requirements. Data that is no longer needed for any lawful purpose is securely deleted or anonymised.

Your Rights Over Your Personal Data

As a player based in the Philippines, you have rights in relation to the personal data we hold about you. You may exercise these rights by contacting the support team at support at ninogaming.win.

• You have the right to request a copy of the personal data we hold about you and to receive it in a clear, readable format.
• You have the right to request correction of any inaccurate or incomplete personal data associated with your account.
• You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply.
• You have the right to object to certain types of data processing, including any use of your data for purposes beyond those described in this policy.
• Where we rely on your consent to process certain data, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before withdrawal.

Security Measures We Apply

ninogaming applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the platform is encrypted. Access to personal data within the platform is restricted to authorised personnel who require it to perform their role. We conduct regular reviews of our security practices and update them in response to emerging threats. If a data breach occurs that is likely to affect your rights, we will notify you and the relevant authorities in accordance with applicable requirements.

Cookies and Tracking

The platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyse how the platform is used so that we can improve it. Essential cookies are required for the platform to function and cannot be disabled. You may manage non-essential cookies through your browser settings, though doing so may affect certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will update the date shown at the bottom of this page. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your data is handled.

Last reviewed: 2025. This policy applies to all players using the ninogaming platform in the Philippines.